These Terms & Conditions (“Terms”) govern your access to and use of the Urban Paints website, urbanpaints.in, and the purchase of products through our website. By accessing the website, placing an order, or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using urbanpaints.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Urban Paints reserves the right to update or modify these Terms from time to time. Updated Terms will be published on this page, and continued use of the website after such changes constitutes acceptance of the revised Terms.
2. Products & Product Information
Urban Paints makes reasonable efforts to ensure that product descriptions, specifications, images, colours, prices, and other information displayed on the website are accurate.
However:
- Actual paint shades may vary depending on screen settings, lighting, application surface, and other conditions.
- Product images may differ slightly from the actual packaging.
- Product specifications, packaging, availability, and features may change from time to time.
- Urban Paints reserves the right to correct errors or update product information without prior notice.
Customers are advised to read the product description, application instructions, coverage information, and other product details before purchasing.
3. Product Use & Application
Urban Paints products must be stored, handled, prepared, and applied according to the instructions provided on the product packaging, technical documentation, or other applicable guidance.
Urban Paints shall not be responsible for problems arising from:
- Incorrect application
- Improper surface preparation
- Incorrect mixing or dilution
- Use outside the recommended application conditions
- Improper storage or handling
- Use of incompatible products or materials
- Failure to follow product instructions
- Modification, alteration, or misuse of the product
Customers should seek professional advice where appropriate, particularly for specialized or large-scale projects.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, discounts, promotional offers, or other charges will be displayed during the applicable purchase process.
Urban Paints reserves the right to correct pricing or calculation errors. If an order has been placed at an incorrectly displayed price due to an error, Urban Paints may contact the customer regarding the correction or cancellation of the order.
5. Orders & Order Acceptance
Placing an order on the website constitutes a request to purchase the selected products.
An order will be considered accepted only after Urban Paints confirms the order and/or payment, as applicable.
Urban Paints reserves the right to cancel or decline an order in circumstances including:
- Product unavailability
- Pricing or listing errors
- Payment-related issues
- Suspected fraudulent transactions
- Incorrect or incomplete customer information
- Delivery limitations
- Other legitimate business or legal reasons
If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund & Return Policy.
6. Payment
Customers may make payments through the payment methods made available on the website.
Payments may be processed through authorized third-party payment gateways.
An order will be processed after successful confirmation of the applicable payment.
Customers are responsible for providing accurate payment and billing information.
7. Delivery
Urban Paints will make reasonable efforts to dispatch and deliver products within the estimated timeframe communicated at the time of purchase.
Delivery timelines may vary depending on:
- Product availability
- Delivery location
- Courier/logistics services
- Weather conditions
- Holidays
- Operational disruptions
- Other circumstances beyond our reasonable control
Customers are responsible for providing complete and accurate delivery information.
Urban Paints will not be responsible for delays resulting from incorrect or incomplete delivery details provided by the customer.
8. Delivery-Related Damage
Customers are advised to inspect the package and products carefully upon delivery.
If a package appears damaged, leaking, tampered with, or otherwise affected, the customer should take clear photographs/videos and contact Urban Paints as soon as possible.
Where reasonably possible, customers should record an uninterrupted unboxing video, beginning with the sealed package and continuing until the product is fully opened and visible.
The unboxing video and photographs may be requested as supporting evidence when assessing a damage claim.
Failure to provide supporting evidence may make it more difficult for Urban Paints to verify whether the damage occurred before or during delivery. This does not limit any rights available to consumers under applicable law.
9. Cancellation, Refund & Returns
Cancellation, return, replacement, and refund requests are governed by our Refund & Return Policy.
Customers should review that policy before placing an order.
Certain products may not be eligible for return due to their nature, including products that have been opened, used, mixed, tinted, customized, or damaged after delivery, subject to applicable law.
10. Warranty
Where a product carries a specific warranty or guarantee, the applicable warranty terms will be governed by the warranty information provided with the product or published by Urban Paints.
Warranty coverage may be subject to proper storage, handling, surface preparation, application, and use according to the manufacturer’s instructions.
A warranty does not generally cover damage resulting from misuse, negligence, improper application, unauthorized alteration, or conditions outside the stated product specifications, subject to applicable law.
11. Intellectual Property
All content available on urbanpaints.in, including but not limited to:
- Urban Paints name and logo
- Trademarks and brand elements
- Product names and designs
- Product photographs
- Graphics and illustrations
- Text and written content
- Videos
- Website design and layout
is owned by or licensed to Urban Paints and is protected by applicable intellectual property laws.
No website content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission, except where permitted by applicable law.
12. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious software or harmful code
- Misuse website forms or communication channels
- Provide false or misleading information
- Interfere with the operation or security of the website
- Copy or reproduce website content without authorization
Urban Paints may restrict or suspend access where necessary to protect the website, customers, or business interests, subject to applicable law.
13. Third-Party Services & Links
The website may use or link to third-party services, including payment gateways, delivery providers, analytics services, social media platforms, and other external services.
Urban Paints is not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the extent permitted by applicable law, Urban Paints will not be responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use the website or products.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable Indian law.
15. Force Majeure
Urban Paints shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, fire, flood, strikes, transportation disruptions, government restrictions, acts of war, epidemics, technical failures, or other similar events.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms or transactions through the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.
17. Consumer Rights
Nothing in these Terms is intended to take away or restrict any rights or remedies available to consumers under applicable Indian laws, including applicable provisions of the Consumer Protection Act, 2019.
18. Contact Us
For questions regarding these Terms & Conditions, orders, products, or services, please contact:
Urban Paints
Mobile: +91 87967 28659
Email: support@urbanpaints.in
Support Hours:
Monday to Saturday — 10:00 AM to 5:00 PM
Sunday — Closed
Factory Address:
Plot No. 144, Sector 16, HSIIDC,
Bahadurgarh – 124507,
Haryana, India.
Website: urbanpaints.in