Urban Paints (“Urban Paints”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers, visitors, dealers, contractors, painters, architects, builders, and other users of urbanpaints.in.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you interact with our website.

1. Information We Collect

When you visit or use our website, place an order, submit an enquiry, or contact us, we may collect the following information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Company/business name, where applicable
  • Information submitted through contact, enquiry, registration, or other website forms

Order & Purchase Information

If you purchase products from Urban Paints, we may collect:

  • Products ordered
  • Order number and order details
  • Billing information
  • Shipping and delivery information
  • Payment status
  • Information required to process and fulfil your order

Technical Information

Certain information may automatically be collected when you use our website, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Website usage and interaction information

2. How We Use Your Information

Urban Paints may use the information collected to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Respond to enquiries and requests
  • Provide customer support
  • Contact you regarding your orders or enquiries
  • Provide information about our products and services
  • Improve our website and customer experience
  • Process payments through authorized payment service providers
  • Detect and prevent fraudulent or unauthorized activity
  • Maintain website security
  • Carry out analytics and website performance improvements
  • Send promotional communications where permitted by applicable law
  • Comply with applicable legal, regulatory, accounting, and business requirements

3. Contact & Enquiry Forms

When you submit information through our Contact Us, enquiry, or other forms, the information you provide may be used by Urban Paints to contact you regarding your enquiry, product requirements, quotation requests, support requests, or other services you have requested.

We may contact you through the phone number, WhatsApp, or email address provided by you where reasonably necessary to respond to your request.

4. Cookies

Urban Paints may use cookies and similar technologies on urbanpaints.in.

Cookies may be used to:

  • Remember user preferences
  • Maintain shopping cart information
  • Improve website functionality
  • Understand website traffic
  • Analyze website performance
  • Improve user experience
  • Support marketing and advertising activities, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Payment Information

Payments made through our website may be processed through authorized third-party payment gateways.

Urban Paints may receive transaction-related information such as payment status, transaction reference, and order information required to confirm your purchase.

We do not intentionally store complete credit/debit card numbers, CVV numbers, or banking passwords on our website servers.

Payment information may be subject to the privacy policy and terms of the respective payment service provider.

6. Sharing of Your Information

Urban Paints does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and provide services to you, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting and technical service providers
  • IT and security service providers
  • Website analytics providers
  • Customer support and communication service providers
  • Marketing service providers, where applicable

We may also disclose information when required by applicable law, court order, government authority, or other lawful process.

7. Data Security

Urban Paints takes reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Users should also take reasonable precautions when sharing personal information online.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Order processing
  • Customer service
  • Accounting and business records
  • Legal and regulatory requirements
  • Dispute resolution
  • Fraud prevention
  • Legitimate business purposes

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Third-Party Links

Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.

Urban Paints does not control the privacy practices or security of these third-party websites. We recommend reviewing their respective privacy policies before submitting personal information.

10. Marketing Communications

Where permitted by applicable law, Urban Paints may use your contact information to provide updates about:

  • New products
  • Product ranges
  • Offers and promotions
  • Company announcements
  • Services and other relevant information

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

11. Children’s Privacy

Urban Paints does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

  • Request access to personal information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise concerns regarding the processing or handling of your information

To exercise any applicable rights, please contact us using the details provided below.

13. Changes to This Privacy Policy

Urban Paints may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, technology, or applicable laws.

Any revised Privacy Policy will be published on this page along with the updated Effective Date.

We recommend reviewing this page periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, you can contact Urban Paints using the details below:

Urban Paints

Mobile: +91 87967 28659
Email: support@urbanpaints.in

Support Hours:
Monday to Saturday — 10:00 AM to 5:00 PM
Sunday — Closed

Factory Address:
Plot No. 144, Sector 16, HSIIDC,
Bahadurgarh – 124507,
Haryana, India.

Website: urbanpaints.in